Home Security Systems

Maintenance

When GD Security designs and installs a security system the provision of maintenance is a key aspect. We aim to ensure that any system problems that occur are resolved quickly and efficiently.

Call out facilities

Our technical support helpline is available to customers 24 hours a day, 365 days a year and when required so are our engineers.

Service Management System

The management of calls and on-line services we offer take advantage of the latest advances in technology. Our call management system logs all customer calls and ensures all problems are dealt with efficiently and keeps track of all return calls. The system automatically manages call-out audit trails, keeps track on replacement parts or repairs, provides maintenance schedules and custom details of each system.

On-line call logging

Clients have the facility to log calls and request routine maintenance over the internet.

The Engineers

We have a dedicated team of Service Engineers who provide telephone and on-site support. They are fully trained understand how our systems work and have the back up of our Senior Engineers. All the engineers work in a deicated area, this builds relationships between client and engineer and your engineer is fully familiar with your site.

Service Level Agreements

Your contract is backed up by a Service Level Agreement, detailing the level of maintenance and response criteria you will receive from us. We audit our performance against our agreements on a monthly basis.

Customer Surveys

We carry out regular customer surveys with the purpose of discovering where we can improve our levels of customer support. We are committed to a policy of continual improvements to our methods, and the services offered to the customers. An important element is the analysis of problems that occur with systems, with a view to long term prevention.